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Lane CJ, Kuester SP, Shneiderman B.  1997.  User Interfaces for a Complex Robotic Task: A Comparison of Tiles vs. Overlapped Windows. Institute for Systems Research Technical Reports.
Lazar J, Jones A, Hackley M, Shneiderman B.  2006.  Severity and impact of computer user frustration: A comparison of student and workplace users. Interacting with Computers. 18(2):187-207.
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Shneiderman B, Kang H.  2000.  Direct annotation: a drag-and-drop strategy for labeling photos. IEEE International Conference on Information Visualization, 2000. Proceedings. :88-95.