User Interface Reengineering: A Diagnostic Approach

User interface technology has advanced rapidly in recent years.Incorporating new developments in existing systems could result in
substantial improvements in usability, thereby improving performance and
user satisfaction, while shortening training an d reducing error rates.
Our focus is on low-effort high-payoff improvements to aspects such as
data display and entry, consistency, messages, documentation, and system
access. This paper provides guidelines for managers and designers
responsible for use r interface reengineering, based on the experience we
gained from six projects, and compiles our observations, recommendations
and outcomes.
(Also cross-referenced as CAR-TR-767)