Making Computer and Internet Usability a Priority

TitleMaking Computer and Internet Usability a Priority
Publication TypeReports
Year of Publication2000
AuthorsKreitzberg CB, Shneiderman B
Series TitleTechnical Reports from UMIACS
Date Published2000/10/04/
KeywordsTechnical Report

A management oriented essay on how to promote usability inorganizations. It begins with crafting the message (Good usability is
business). Then it deals with creating a cultural shift in information
technology and software engineering departments, so that the impact of
design and the benefits of improvements are widely understood. It closes
with an eight-step call to action.
Keywords: usability, technology fluency, user-centered design, software
(Also cross-referenced as UMIACS-TR-2000-70)