Title: Biblio RTF Export
Author: Biblio 7.x

Chai J, Jimmy Lin, Zadrozny W, Ye Y, Stys-Budzikowska M, Horvath V, Kambhatla N, Wolf C.  2001.  The role of a natural language conversational interface in online sales: A case study. International Journal of Speech Technology. 4(3):285-295.