TY - CHAP T1 - Universal usability: a research agenda for human—computer interaction to empower every citizen T2 - Frontiers of human-centred computing, online communities and virtual environmentsFrontiers of human-centred computing, online communities and virtual environments Y1 - 2001 A1 - Shneiderman, Ben JA - Frontiers of human-centred computing, online communities and virtual environmentsFrontiers of human-centred computing, online communities and virtual environments PB - Springer-Verlag CY - London, UK SN - 1-85233-238-7 ER -