TY - CONF T1 - Getting real about speech: overdue or overhyped? T2 - CHI '02 extended abstracts on Human factors in computing systems Y1 - 2002 A1 - James,Frankie A1 - Lai,Jennifer A1 - Suhm,Bernhard A1 - Balentine,Bruce A1 - Makhoul,John A1 - Nass,Clifford A1 - Shneiderman, Ben KW - cognitive load KW - social responses KW - speech interfaces AB - Speech has recently made headway towards becoming a more mainstream interface modality. For example, there is an increasing number of call center applications, especially in the airline and banking industries. However, speech still has many properties that cause its use to be problematic, such as its inappropriateness in both very quiet and very noisy environments, and the tendency of speech to increase cognitive load. Concerns about such problems are valid; however, they do not explain why the use of speech is so controversial in the HCI community. This panel would like to address the issues underlying the controversy around speech, by discussing the current state of the art, the reasons it is so difficult to build a good speech interface, and how HCI research can contribute to the development of speech interfaces. JA - CHI '02 extended abstracts on Human factors in computing systems T3 - CHI EA '02 PB - ACM CY - New York, NY, USA SN - 1-58113-454-1 UR - http://doi.acm.org/10.1145/506443.506557 M3 - 10.1145/506443.506557 ER -