TY - JOUR T1 - Making sense of archived e‐mail: Exploring the Enron collection with NetLens JF - Journal of the American Society for Information Science and Technology Y1 - 2010 A1 - Kang,Hyunmo A1 - Plaisant, Catherine A1 - Elsayed,Tamer A1 - Oard, Douglas AB - Informal communications media pose new challenges for information-systems design, but the nature of informal interaction offers new opportunities as well. This paper describes NetLens-E-mail, a system designed to support exploration of the content-actor network in large e-mail collections. Unique features of NetLens-E-mail include close coupling of orientation, specification, restriction, and expansion, and introduction and incorporation of a novel capability for iterative projection between content and actor networks within the same collection. Scenarios are presented to illustrate the intended employment of NetLens-E-mail, and design walkthroughs with two domain experts provide an initial basis for assessment of the suitability of the design by scholars and analysts. VL - 61 SN - 1532-2890 UR - http://onlinelibrary.wiley.com/doi/10.1002/asi.21275/full CP - 4 M3 - 10.1002/asi.21275 ER -