@inbook {17459, title = {Universal usability: a research agenda for human{\textemdash}computer interaction to empower every citizen}, booktitle = {Frontiers of human-centred computing, online communities and virtual environmentsFrontiers of human-centred computing, online communities and virtual environments}, year = {2001}, month = {2001///}, pages = {179 - 189}, publisher = {Springer-Verlag}, organization = {Springer-Verlag}, address = {London, UK}, isbn = {1-85233-238-7}, author = {Shneiderman, Ben} }