@article {17454,
	title = {Universal usability},
	journal = {Communications of the ACM},
	volume = {43},
	year = {2000},
	month = {2000/05//},
	pages = {84 - 91},
	isbn = {0001-0782},
	doi = {10.1145/332833.332843},
	url = {http://doi.acm.org/10.1145/332833.332843},
	author = {Shneiderman, Ben}
}
