@inbook {17367, title = {Social and psychological influences on computer user frustration}, booktitle = {Media access: Social and psychological dimensions of new technology useMedia access: Social and psychological dimensions of new technology use}, year = {2004}, month = {2004///}, pages = {91 - 103}, author = {Bessiere,K. and Ceaparu,I. and Lazar,J. and Robinson,J. and Shneiderman, Ben} }