Creating contextual help for GUIs using screenshots
| Title | Creating contextual help for GUIs using screenshots |
| Publication Type | Conference Papers |
| Year of Publication | 2011 |
| Authors | Tom Yeh, Chang T-H, Xie B, Walsh G, Watkins I, Wongsuphasawat K, Huang M, Davis LS, Bederson BB |
| Conference Name | Proceedings of the 24th annual ACM symposium on User interface software and technology |
| Date Published | 2011/// |
| Publisher | ACM |
| Conference Location | New York, NY, USA |
| ISBN Number | 978-1-4503-0716-1 |
| Keywords | contextual help, help, pixel analysis |
| Abstract | Contextual help is effective for learning how to use GUIs by showing instructions and highlights on the actual interface rather than in a separate viewer. However, end-users and third-party tech support typically cannot create contextual help to assist other users because it requires programming skill and source code access. We present a creation tool for contextual help that allows users to apply common computer skills-taking screenshots and writing simple scripts. We perform pixel analysis on screenshots to make this tool applicable to a wide range of applications and platforms without source code access. We evaluated the tool's usability with three groups of participants: developers, in-structors, and tech support. We further validated the applicability of our tool with 60 real tasks supported by the tech support of a university campus. |
| URL | http://doi.acm.org/10.1145/2047196.2047214 |
| DOI | 10.1145/2047196.2047214 |