spend a lot of time watching what other people do with computers.
Below are examples from our "contextual inquiry" notebooks.
Kids watched for 15 minutes 10 adults who had never used a "tamagachi"
or "gigapet." Kids then asked their adult users questions
about what they liked and didn't like about this new technology.
computer pet we asked adults to use...
description of one adult who used it...
description of another adult who used it...
we concluded from this contextual inquiry session was that everyone
has a hard time using technology they've never seen before.
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