@conference {18581,
	title = {Measurement methods for fast and accurate blackhole identification with binary tomography},
	booktitle = {Proceedings of the 9th ACM SIGCOMM conference on Internet measurement conference},
	series = {IMC {\textquoteright}09},
	year = {2009},
	month = {2009///},
	pages = {254 - 266},
	publisher = {ACM},
	organization = {ACM},
	address = {New York, NY, USA},
	abstract = {Binary tomography - the process of identifying faulty network links through coordinated end-to-end probes - is a promising method for detecting failures that the network does not automatically mask (e.g., network "blackholes"). Because tomography is sensitive to the quality of the input, however, na{\"\i}ve end-to-end measurements can introduce inaccuracies. This paper develops two methods for generating inputs to binary tomography algorithms that improve their inference speed and accuracy. Failure confirmation is a per-path probing technique to distinguish packet losses caused by congestion from persistent link or node failures. Aggregation strategies combine path measurements from unsynchronized monitors into a set of consistent observations. When used in conjunction with existing binary tomography algorithms, our methods identify all failures that are longer than two measurement cycles, while inducing relatively few false alarms. In two wide-area networks, our techniques decrease the number of alarms by as much as two orders of magnitude. Compared to the state of the art in binary tomography, our techniques increase the identification rate and avoid hundreds of false alarms.},
	keywords = {diagnosis, network tomography, troubleshooting},
	isbn = {978-1-60558-771-4},
	doi = {10.1145/1644893.1644924},
	url = {http://doi.acm.org/10.1145/1644893.1644924},
	author = {Cunha,{\'I}talo and Teixeira,Renata and Feamster, Nick and Diot,Christophe}
}
@conference {19457,
	title = {More Than Meets the Eye: Transforming the User Experience of Home Network Management},
	booktitle = {Proceedings of the 7th ACM conference on Designing interactive systems},
	series = {DIS {\textquoteright}08},
	year = {2008},
	month = {2008///},
	pages = {455 - 464},
	publisher = {ACM},
	organization = {ACM},
	abstract = {As computing migrates from the workplace to the home, householders must tackle problems of home network maintenance. Often they lack the technical knowledge or motivation to complete these tasks, making the user experience of home network maintenance frustrating. In response to these difficulties, many householders rely on handwritten reminders or interactive networking tools that are ill-suited for the home environment. In this paper, we seek to understand how to design better home network management tools through a study of sketches created by 40 people in 18 households. In our study, we obtained information about householders{\textquoteright} knowledge, practices and needs with respect to home networking. Based on our results, we present guidelines for transforming the user experience of home network management.},
	keywords = {home networks, sketching, troubleshooting},
	isbn = {978-1-60558-002-9},
	url = {http://doi.acm.org/10.1145/1394445.1394494},
	author = {Poole, Erika Shehan and Marshini Chetty and Grinter, Rebecca E. and Edwards, W. Keith}
}
