@inbook {17459,
	title = {Universal usability: a research agenda for human{\textemdash}computer interaction to empower every citizen},
	booktitle = {Frontiers of human-centred computing, online communities and virtual environmentsFrontiers of human-centred computing, online communities and virtual environments},
	year = {2001},
	month = {2001///},
	pages = {179 - 189},
	publisher = {Springer-Verlag},
	organization = {Springer-Verlag},
	address = {London, UK},
	isbn = {1-85233-238-7},
	author = {Shneiderman, Ben}
}
