@inbook {17367,
	title = {Social and psychological influences on computer user frustration},
	booktitle = {Media access: Social and psychological dimensions of new technology useMedia access: Social and psychological dimensions of new technology use},
	year = {2004},
	month = {2004///},
	pages = {91 - 103},
	author = {Bessiere,K. and Ceaparu,I. and Lazar,J. and Robinson,J. and Shneiderman, Ben}
}
