@conference {16987,
	title = {Beyond accuracy, reliability, and efficiency: criteria for a good computer system},
	booktitle = {Conference companion on Human factors in computing systems},
	series = {CHI {\textquoteright}94},
	year = {1994},
	month = {1994///},
	pages = {195 - 198},
	publisher = {ACM},
	organization = {ACM},
	address = {New York, NY, USA},
	isbn = {0-89791-651-4},
	doi = {10.1145/259963.260253},
	url = {http://doi.acm.org/10.1145/259963.260253},
	author = {Friedman,Batya and Levenson,Nancy and Shneiderman, Ben and Suchman,Lucy and Winograd,Terry}
}
