@article {16986,
	title = {Between hope and fear},
	journal = {Communications of the ACM},
	volume = {40},
	year = {1997},
	month = {1997/02//},
	pages = {59 - 62},
	isbn = {0001-0782},
	doi = {10.1145/253671.253706},
	url = {http://doi.acm.org/10.1145/253671.253706},
	author = {Shneiderman, Ben}
}
